Shipping Policy
Effective Date: July 1, 2025
At Greeny Fish Toys (Shantou Qingqingyu Trading Co., Ltd.), we are committed to delivering your orders safely and on time. Please review the following shipping policy carefully before placing your order.
1. Shipping Methods
We offer international shipping by sea, air, and express courier (e.g., DHL, FedEx, UPS). The shipping method will be determined based on your location, order volume, and urgency.
2. Processing Time
- Sample Orders: 3–7 business days
- Bulk Orders: 15–30 business days, depending on product type and quantity
Production lead time begins upon receipt of deposit/payment and final order confirmation.
3. Shipping Time
- By Express (DHL/UPS/FedEx): 5–10 business days
- By Air Freight: 7–15 business days
- By Sea Freight: 20–45 business days (depending on destination)
Please note: Delivery times may vary due to customs clearance or other unforeseen delays.
4. Shipping Costs
Shipping costs are calculated based on:
- Order size and weight
- Destination country
- Chosen shipping method
We will provide a detailed quotation upon order confirmation.
5. Customs, Duties, and Taxes
Buyers are responsible for any customs duties, import taxes, and clearance fees applicable in their country. Please check with your local customs office before placing an order.
6. Shipping Damage or Loss
All items are thoroughly inspected before shipping. If your shipment arrives damaged or items are missing:
- Please notify us within 5 business days of receiving the goods.
- Take clear photos of the package and affected items.
- We will assist in filing claims with the shipping company and arrange replacements where necessary.
7. Tracking Information
Once your order is shipped, we will provide a tracking number and shipping documents. You may monitor the delivery status via the shipping carrier’s website.
If you have any further questions regarding shipping, please feel free to contact us.
📩 Email: info@greenyfishtoys.com
🌍 Website: www.greenyfishtoys.com